Shipping & Returns

Domestic Shipping Lead Time

We understand the importance of timely delivery, and we aim to provide you with accurate information about the estimated lead times for domestic shipping in partnership with Australia Post. Please note that the following lead times are general guidelines and can vary depending on factors such as the destination, postal service disruptions, and other unforeseen circumstances.

  1. Standard Delivery:

    • Metro Areas: The estimated lead time for standard delivery within metropolitan areas is typically 2-5 business days.
    • Regional Areas: Deliveries to regional areas may take slightly longer, with an estimated lead time of 3-7 business days.

  2. Express Post:

    • Metro Areas: If you require faster delivery, our Express Post service offers expedited shipping within metropolitan areas, with an estimated lead time of 1-2 business days.
    • Regional Areas: Express Post deliveries to regional areas usually take 2-3 business days.

  3. Parcel Post:

    • Metro Areas: Parcel Post offers a cost-effective option for sending larger packages within metropolitan areas. The estimated lead time for Parcel Post deliveries is typically 2-6 business days.
    • Regional Areas: Deliveries to regional areas via Parcel Post may take slightly longer, with an estimated lead time of 3-7 business days.

Please note that these lead times are provided by Australia Post and are based on their standard delivery schedules. However, there may be occasional delays due to factors beyond our control. If you require a more accurate estimate for your specific shipment, we recommend contacting Australia Post or our customer support team, who will be happy to assist you.

International Shipping Lead Time

Thank you for choosing our services for your international shipping needs. We understand the importance of timely delivery, and we aim to provide you with accurate information about the estimated lead times for international shipping in partnership with Australia Post. Please note that the following lead times are general guidelines and can vary depending on factors such as the destination country, customs clearance processes, and other unforeseen circumstances.

  1. Standard International Delivery:

    • Zone 1 (New Zealand): The estimated lead time for standard international delivery to New Zealand is typically 3-10 business days.
    • Zone 2 (China, Hong Kong): Deliveries to China and Hong Kong may take approximately 5-15 business days.
    • Zone 3 (Asia-Pacific): Standard delivery to other countries in the Asia-Pacific region may take approximately 6-14 business days.
    • Zone 4 (USA, Canada): Deliveries to the United States and Canada typically have an estimated lead time of 6-14 business days.
    • Zone 5 (Rest of the World): For countries outside the above-mentioned zones, the estimated lead time for standard international delivery is generally 6-21 business days.

  2. Express International Delivery:

    • Express Courier: If you require faster international delivery, our Express Courier service offers expedited shipping to select destinations with an estimated lead time of 2-4 business days.
    • Express Post International: For other countries, Express Post International provides faster delivery with an estimated lead time of 3-7 business days.

Please note that these lead times are provided by Australia Post and are based on their standard international delivery schedules. However, customs processes, local holidays, and other factors beyond our control can occasionally cause delays. If you require a more accurate estimate for your specific shipment, we recommend contacting Australia Post or our customer support team, who will be happy to assist you.

It's important to keep in mind that customs clearance procedures may impact the overall delivery time for international shipments. These procedures vary by country and can add additional time to the estimated lead times provided.

We strive to provide reliable and efficient international shipping services to ensure your packages reach their destinations as quickly as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, who will be glad to assist you.

At Gely Kay, we strive to provide a seamless shopping experience for our valued customers. We offer a 7-day refund policy in the event that your order arrives in damaged or faulty condition, provided the packaging remains undamaged. In such cases, we will promptly arrange for a replacement to be shipped to you free of charge, or issue a refund for the broken/faulty item.

For added peace of mind, if you have opted for Shipping Protection, it covers packages that may be lost, damaged, or stolen during transit.

Please note that we do not accept returns or exchanges due to a change of mind. We kindly ask you to make your selections carefully. Should you have any questions or concerns, please do not hesitate to contact us. We are here to assist you.

For further details regarding our refund policy, we encourage you to visit our dedicated Refund Policy page.

Thank you for choosing Gely Kay. We appreciate your trust in our products and services, and we are committed to ensuring your satisfaction.